Position: Service Manager Industry: Automotive Location: KZN - Durban Salary: Market related MINIMUM REQUIREMENTS: Minimum of 5 years experience as Commercial Dealership Service Manager in a high-volume dealership Senior Certificate Valid South African Drivers License Code 14 Essential (Or be obtained within 1st year of employment) Ability to manage total financial and budgeting aspect of the department Fluent in both IsiZulu and English SKILLS: Valuations of trade in vehicles Excellent communication skills Strong interpersonal and leadership skills High Level of motivation, initiative and integrity DUTIES & RESPONSIBILITIES: Must be able to perform various tasks such as: Ensure high-quality service work and standards are met for all services and repairs Contribute to customer satisfaction through proper execution of service and repair requirements Ensure timely delivery of repaired vehicles Oversee training of technicians and apprentices Maintain a safe working environment Set and monitor targeted appointment rates Increase service and parts sales Increase market share Monitor and control expenses Reduce job stoppages and time taken for repairs Minimize repeat repairs and comebacks Maintain technician motivation and morale Ensure employee retention and satisfaction Minimize vehicle carryovers Maintain a clean and orderly workshop using 4S principles Meet manufacturer's technical performance and operational guidelines Meet dealer's performance and profit guidelines Oversee daily manpower allocation and capacity planning Support frontline staff during peak hours for customer relationship building Assist with repair explanations to customers when required Distribute repair orders to appropriate technicians based on skill and priority Assist technicians with difficult diagnoses Monitor work progress to ensure timely completion Maintain accurate time-keeping records for technicians Conduct quality control inspections Keep frontline staff informed of delays and additional work found Review and approve service invoices and credit notes Oversee warranty and goodwill cases Establish and implement a service reminder system Set yearly technical staff training targets Cultivate business relationships with retail and fleet customers Develop marketing strategies for new business acquisition Analyse market competitors, conditions, and campaign effectiveness Monitor and analyse key performance indicators Ensure franchisor facility standards are maintained Set and monitor service performance targets Monitor and act on customer satisfaction reports and trends Resolve customer complaints efficiently Ensure availability and maintenance of tools and equipment Act as a mentor to apprentices and trainees Attend new model training courses and conduct in-house training Lead, control, and motivate service technicians Conduct regular technician meetings Monitor service shop environmental and safety issues Maintain regular contact with franchisor after-sales and technical staff Meet with Dealer Principal and frontline managers regularly Formulate and implement service department promotions Monitor staff attendance and process leave applications Complete and submit staff incentive claims Allocate cost centres and authorize sublet and material buy-out invoices Review and discuss warranty register reports with Dealer Principal Manage outstanding cash sales and work-in-progress reports EMAIL SUBJECT LINE: Commercial Service Manager KZN SEND UPDATED CV AND RELEVANT SUPPORTING DOCUMENTS TO