Service Manager

Responsibilities:Achieve and exceed the workshop service turnover targets.Run reports to check warranty, cash sales outstanding, WIP, and labour sales.Follow up and resolve all debtors, creditors, and customer queries.Update and maintain dealer standards minimum requirements.Implement measures to improve workshop CSI and constantly monitor accordingly.Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales.Mentor and supervise all service staff in the dealership.Implement measures to improve workshop service quality.Attend customer technical liaison meetings.Monthly reporting on service achievements to Head of Own Retail.Implement and manage the services marketing strategy.Qualifications:Grade 12: Matric Certificate.Technical qualification or a comparable qualification.Skills:Computer Literate.Customer focused with a results-driven approach.Analytical and strategic skills to identify problems and thereafter solve them.High level communication, interpersonal relations, and negotiation skills.Possess solution-oriented thinking and be customer-oriented.Pro-active, highly motivated in achieving set objectives.Assertive and possess decision-making skills.Work independently while being a team player.Experience:Strong technical knowledge and understanding of commercial vehicles - 1 year.Leading and motivating a team - 7 years.Professional experience in the automotive industry with service experience - 5 years.Closing Date: 31 December 2024
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