Service Manager

Job Title: Service ManagerLocation: East London, South AfricaDuration: Long Term ContractJob DescriptionShould be able to work with colleagues from different cultures and drive L1/L2 colleagues.Responsibilities:Experience in running operations with ITIL processes / ITIL certified.Excellent analytical and troubleshooting skills.Excellent verbal and written communication.Creative thinking in implementing service improvements (automation, incident reduction, etc.).Willingness and flexibility to learn new technologies, scale up quickly, and adapt to different roles as the situation demands.CCNA, CCNP level certification in Ether Channel, DOT1Q, ISL, SVI, BGP, EIGRP, OSPF, Static Routing.Failover, IPv4, IPv6, NTP, ACLs, Route-map, Prefix-Lists, AAA, Tacacs, RADIUS, etc.Incident, Problem & Service Request Management within Service Level Agreement.Mentoring of L1 team members on best practices, technical solutions, and incident troubleshooting.
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