Service Management Specialist Gauteng

Are you based in Canada? Select your country to see jobs specific to your location.Responsibilities:Lead incident and problem management as well as incident resolution against the SLA.Create and maintain processes, standards, and policies in relation to IT Asset management and Configuration Management.IT configurations monitoring and maintenance - ensuring adherence to standards and procedures.Analyze, evaluate, and troubleshoot current IT configurations - identify improvement areas and resolve configuration-related issues.Identify and implement automation opportunities.Evaluate changes prior to CAB seatings and highlight risks identified at CAB sessions.Conduct training for Configuration management and policies annual reviews.Monitor, conduct audits on IT Assets, and manage and maintain IT Storerooms.Keep accurate records of all IT assets and assist with procurement processes.Provide asset management training, adherence to storeroom protocols, and asset replacements.Support ITSM, incident and problem management, change and release management as well as Asset administrators.Minimum Requirements:• Degree/Diploma in IT, computer science or similar.Advantageous Qualifications:• ITIL Release Control and Validation V3, ITIL Service Transitioning V3, ITIL V4 Create, Deliver and Support, ITIL V4 Drive Stakeholder Value.
#J-18808-Ljbffr