Key Responsibilities:
Client relationship and stakeholder engagement with overall responsibility for customer understanding
Ensure Innovation maintains, builds, and develops core accounts
Acts as the executive sponsor to core accounts with strategic input and involvement
P&L ownership and overall financial management of service line
Budgeting and contract negotiations
Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
Achieving absolute gross margin target for the Service Line
Define suitable metrics and targets and lead the team to meet them
Articulate a vision for the Innovation business direction and goals, one which is understood at every level
Create a high-performance culture and ensure talent is engaged, developed and retained
Ensure that Ipsos Values are incorporated into everything we do
Develop an entrepreneurial and ideas-focused environment
Establish rapport and credibility with direct reports
Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
Acts as the Innovation thought leader for the region
Communicate, advocate, and implement the team and company strategy, business objectives, and plans
Consider the 'bigger picture' and think 'longer term' when making decisions
Lead corporate and team initiatives to raise the profile of Ipsos
Enhance people management skills amongst all leaders
Knowledge and Skills:
Education
School: Matric
Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)
Experience
Minimum 10-years' experience in research of which 5 should be INNOVATION experience
Client relationship management / stakeholder management
Business management
Talent Leadership and people
Additional Requirements:
Market Research expertise; methods expertise in the Service Line
Mastering of services inside the Service Line
Strong client industry knowledge
Familiarity with, and curiosity about, other Service Lines
Analytical skills
Issue / crisis management
Risk management
Strategic thinking
Communication
Team spirit
Client-centricity
Ability to work in an international environment
English fluency
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