Listing reference: adapt_000176
Listing status: Online
Apply by: 28 December 2024
Position summary
Industry: IT & Internet
Job category: Education and Training
Location: Midrand
Contract: Fixed Term Contract
EE position: Yes
About our company
Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
Introduction
We are seeking a candidate to be responsible for the creation and control of accurate company documentation and maintain records for the efficient operation of the Quality Management Systems. Also, to engage with all Business Units to ensure that the administration of the electronic records system and related processes and procedures meet or exceed the ISO standard's requirements.
Job description
Quality Management and Assurance
a) Customer Relationship Management
Maintenance of the Quality Management System
Provide accurate clerical and administrative support to the organisation
Promote ISO awareness, policies and procedures throughout the organization
Send out notices on all updated and recently published documents.
b) Internal Processes
Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.
Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation
Assist with External QMS audits as per audit schedule
Compile monthly reporting on Quality Department activities;
Register and distribute Process Improvement Requests, Escalation Requests and Customer Complaints
Log opportunities to the internal system
Conduct quality audits throughout the organisation and report on compliance and corrective measures.
Minimum requirements
Qualification
National diploma or relevant qualification
Experience
Minimum 2 years Oracle development experience
Skills
a) Technical
SLA Management
ISO Standards and Auditing
Data Analysis
b) Professional
Planning and organising
Business Writing Skills
Instructor-facilitated presentations
c) Driving Value
Actively seeking and implementing opportunities to maximize value in any aspect of the business.
Setting a culture of continuously striving for better performance
Challenging the current state in order to seek real improvements
d) Leading Self
Taking responsibility and accountability for own behaviour, performance and development.
Taking ownership for own performance and decisions and their impact on the business
Demonstrating tenacity and resilience even when faced with obstacles
Seeking opportunities for personal feedback, learning and development
Acting decisively when tough or quick action is required
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