Job Category: Customer Care and Technical ServiceLocation: Germiston, GT, ZAJob Requisition ID: 1726Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese company and the largest developer, producer, and supplier of HVAC-R (heating, ventilation, air conditioning, and refrigeration) solutions.DENV is Daikin's sales, R&D, and production headquarters for Europe, the Middle-East, and Africa, with a strong focus on technical skills and commissioning due to the warm climate.MAIN PURPOSE OF JOBThe Service Technician is responsible for carrying out all service business and after-sales support related work, including diagnosing equipment and controls, general repairs, pre-commissioning inspections, commissioning, warranty inspections, maintenance, and compiling reports. This job reports to the Supervisor for Service Business in Johannesburg.RESPONSIBILITIES AND DUTIES• Provide a safe working environment and ensure the safe operating condition of the equipment.• Provide 24-hour telephonic access for all customers needing assistance.• Carry out site inspections to evaluate and cost jobs.• Supervise the service assistant/apprentice.• Compile comprehensive written reports of findings with photos included.• Generate new work on contracted sites by suggesting improvements to existing systems.• Carry out all commissioning requirements of VRV, Chillers, Rooftop, and Refrigeration systems.• Complete and communicate DSM job cards with service coordinators on a daily/weekly basis.• Work closely with service coordinators and spare parts controllers to ensure optimal teamwork and service delivery.• Maintain product knowledge by attending sales and technical training courses.• Attend team building sessions as required.• Travel locally or internationally as required.• Work overtime as required, delivering optimal service levels.• Be on standby.KEY PERFORMANCE INDICATORS• Teamwork and developing others• First Time fix• Accurate capturing of onsite and travel hours• Communication skills• Reporting and administration• Product and technical knowledge development• Time management• Meeting deadlines/commitments• Problem-solving and decision-making• Energy, determination, and work rate• Steadiness under pressure• Leadership and integrity• Adaptability, flexibility, and mobility• Personal appearance and imageEXPERIENCE• Minimum of 7 years' general HVAC experience• Minimum of 3 years Chiller experience• Good knowledge of HVAC controls• Good interpersonal and communication skills• Good planning and organizational skills• Good report writing skills• Good time management skills• Must be computer literate, level 1 in MS Word, MS Excel, PowerPoint, Internet, and Emails.QUALIFICATIONS• Grade 12 or N3 HVAC Diploma (Technical College)• National Trade certificate in HVAC&R• Safe handling of refrigerant certified, Cat B (SAQCC)• Safety• First Aid level 1LANGUAGE SKILLSThe ability to read and analyze data, correspondence, and memos. The ability to effectively present information and respond to questions from clients, customers, and managers.MATHEMATICAL SKILLSThe ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Calculate heat loads and understand the Psychometrics Chart.ACCOUNTABILITYThis position is directly accountable to the Regional Supervisor and the National Service Manager.PERFORMANCE REVIEWThe necessary training and on-the-job training will be provided to enable you to perform your job successfully. Your performance will be reviewed based on this job description and competencies required.GENERALThis job description sets out the main duties of the post at the date when it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
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