Service Department Supervisor

About Us:We are a reputable company in the air-conditioning industry, seeking a dynamic and experienced Service Department Supervisor to join our team. This role is essential in ensuring smooth operations by liaising with technicians, clients, and suppliers while overseeing service-related tasks.
Key Responsibilities:

Liaise with technicians and schedule their work assignments
Communicate with clients, handle complaints, and ensure satisfactory service delivery
Prepare quotations and invoices accurately
Manage relationships with suppliers for timely procurement and delivery of services
Ensure efficient and prompt resolution of service-related issues
Monitor and manage service department performance to ensure service-level agreements (SLAs) are met
Conduct regular check-ins with technicians to ensure timely completion of tasks and troubleshoot any issues
Coordinate and manage preventative maintenance schedules for clients
Provide training and support to technicians
Maintain high standards of customer service and ensure client satisfaction

Requirements:

Experience: Minimum of 3-5 years in the air-conditioning or related industry (service or technical support roles preferred)
Computer Skills: Proficient in MS Office Suite (Word, Excel, Outlook)
Personal Skills:
Leadership and Team Management
Problem-Solving Skills
Customer Service Orientation
Conflict Resolution
Time Management
Ability to work under pressure
Strong attention to detail
Excellent verbal and written communication skills
Willingness and ability to learn new systems and processes quickly

Qualifications:

Matric Certificate (Essential)

Why Join Us?

Opportunity to grow within a supportive and fast-paced environment
Competitive salary and benefits package
Work with a professional and dedicated team in a thriving industry

How to Apply:If you meet the above requirements and are ready to take on this exciting challenge, please send your CV and a cover letter to ****** by 2 October 2024.
Job Type: Full-time
Pay: From R15000,00 per month
Application Deadline: 2024/10/02
#J-18808-Ljbffr