About the job Service Delivery Manager: InsuranceKey purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.
The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs.
Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated.
This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking.
The IT Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product owners, delivery teams, 3rd Parties and Scrum Masters.
IT Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus.
As leaders, IT service delivery managers use strong communication skills to motivate and encourage employees.
They also use strong interpersonal skills to build relationships with customers/stakeholders.Duties and responsibilities:Lead a team of technical IT specialistsProvide support, supervision, training, direction and mentorship in tech development, support and service deliveryDelivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when neededMonitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followedGive inputs to best practices in ITEnsure that policies and procedures are followedEnsure that teams are improving performance, service, and product qualityUse gathered information and research to target areas that need improvementEnsure that team members are familiar with IT service delivery processes and best practicesTechnical experience in a delivery environmentFamiliarity with AGILE methodology.Leadership IT essential leadership skills to encourage teamwork and motivate employeesQualifications and experience:Relevant tertiary qualification advantageous4 years of managerial experienceExperience working in an IT Agile EnvironmentIn-depth knowledge of the system development life cycleKnowledge of Agile methodologiesStrong communication skills to motivate and leadAbility to lead a team of technical specialists
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