Service Delivery Manager

Minimum Requirements: Certificate in Logistics / Supply Chain or equivalent experience 7-10 years experience in a similar role Pharmaceutical Knowledge (advantageous) Good Knowledge on GWDP (Good Distribution and Wholesale Practices) Health and Safety (OSH Act) Good understanding of SAPC and SAHPRA Guidelines ERP System WMS System Advanced MS office (Word, Excel and PowerPoint) Must have a clean criminal record.
This is an inherent requirement of the job considering that the job function is undertaken in a high risk area.
Candidates must be clear of convictions of fraud, theft, hijacking or any other serious and violent crimes, and any other related offences.
Must be able to work long hours Must have own transport.
Must be able to travel between sites.
Must be in very good health Demonstrated warehousing experience preferably in the Retail industry with minimum 5  years experience.
Proven Managerial & Leadership skills.
Risk Management skills Minimum 5 years in warehousing/ Inventory management Demonstrated supply chain management experience.
Responsibilities: Achieve all operational KPIs.
Ensure operational stability and productivity of inbound, outbound, and other processes.
Manage all operational staff and their development.
Ensure proper housekeeping, safety & inventory control.
Update and maintain processes and work instructions.
Ensure ongoing training for operational staff.
Ensure continuous improvement targets are met.
Control costs within budget Understanding customer needs, building, and maintaining solid customer relationships