Service Delivery Manager Acacium Group Woodstock, Cape Town, South Africa Unlock your potential: Are you a strong people manager, with experience in leading a team to deliver and exceed? Are you looking for that next step within your leadership career, where you can add real impact to a team that truly makes a difference?
We are currently recruiting for a Service Delivery Manager to lead a team of several team leaders overseeing numerous core functions. The role is pivotal in ensuring exceptional service delivery, driving performance to meet weekly KPIs, and implementing effective service center methodologies.
You will be responsible for managing the team leads to meet monthly targets, advise on processes and manage the delivery of the service, ensuring the team meets the business objectives.
Every day you will… Manage and mentor several team leaders, fostering a collaborative and high-performance culture. You will conduct regular performance reviews and provide constructive feedback to enhance team effectiveness.Oversee service delivery operations, ensuring alignment with organizational goals and client expectations, as well as monitoring performance metrics to drive improvement.Develop and implement strategies to enhance service delivery and operational efficiency, and identify areas for improvement.Collaborate with cross-functional teams to ensure best practices are shared and implemented.Act as a point of contact for escalated issues, ensuring timely resolution and client satisfaction.What's in it for you? We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
Dedication to developing you and your career - we can give you the tools, guidance, and support you need to be successful in your career.Opportunities to enhance your experience and skillset by moving across the global organization with different brands.Regular events and incentives, both locally and Group-wide.Join us and make a difference! If you want to join a global, market-leading organization that is committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivaled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence. Join us and play a key part in shaping the future of society and improving people's lives!
To thrive in this role, you must ideally have… Minimum of 5 years in a management role.Demonstrated experience in leading teams, with a focus on operations within the UK Healthcare Service.Proven track record of meeting or exceeding performance metrics and KPIs.Experience in implementing process improvements and service center methodologies.Employment Equity: The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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