Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Private Clients by Old Mutual Wealth is a fast-growing dynamic space, with entrepreneurial minded individuals focused on delivering excellent bespoke customer services to ultra-high net worth individuals.
Let's Write Africa's Story Together! The Service Delivery Manager will be the specialist responsible for managing complex BAU activities and driving enhancements that impact Old Mutual customers through a team of strategic partners.
The role includes the following responsibilities: Sets ambitious and clear vision for designing solutions across multiple journeys.Builds solid relationships with Business stakeholders with regards to their business strategies and vision.Leads a team or manages stakeholders to achieve service delivery targets.Develops a deep understanding of the different target markets and their needs.Executes on all aspects of enhancement projects including the definition, creation, development and implementation.Complex environment incorporating life, asset management, retirement funds; locally and internationally.Driving efficiencies within the business.Automation of manual processes including the implementation of system controls and checks, together with standard operating procedures for new processes.Qualifications and Experience required: B.Com or equivalent.Relevant post-graduate/Masters degree preferred.At least 5 years relevant experience.Investment management/stockbroking space would be preferential.Data modelling, data management and data analysis.Strong diagnostic/problem solving skills.Advanced Excel.Experience in leading multi-disciplinary teams.Closing Date: 24 October 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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