Responsibilities: Oversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement. Escalation management (serve as a primary POC for escalated network issues) Coordination and communication within an internal team . RMA tracking, incident and problem resolution. Reporting and documentation (technical and work volumes) Experience: Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data center environments Technical Skills: Public Cloud - Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure. AWS/GCP/Azure certifications are a plus Private Cloud Previous experience in Network Data Center Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications. Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation Network and Security - Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to the clients cloud accounts Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc.) Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP. Experience with different VPN implementations and security parameters. Experience with leading Firewall platforms (Cisco, Fortinet, Arista, Palo alto Network) Experience with Load balancer platforms. Experience with Storage and Compute as part of Infrastructure ecosystems is plus Tools experiences like Spectrum, Netbrain, HPNA, AWX and CVP. Basic Financial Understanding (OPEX & CAPEX) Experience in Service ownership / Coordination is a plus Experience with Public Cloud offerings is a plus Adaptable to Shift Model Other Skills: Profound ITIL knowledge, ability to guide/coach others Working via a standard ITSM tools Good communication skills, Technical & Business English (spoken & written) Positive, proactive, and customer-focused attitude Ability to learn quickly, willingness to comply with procedural guidelines