About the job Service Delivery Manager: BankingKey purpose:This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking.
The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software delivery teams, 3rd Parties and Scrum Masters.
IT Software Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus.
As leaders, IT Software Service Delivery Managers use strong communication skills to motivate and encourage employees.
They also use strong interpersonal skills to build relationships with customers/stakeholdersDuties and responsibilities:Lead a team of technical IT specialistsProvide support, supervision, training, direction and mentorship in tech development, support and service deliveryDelivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when neededMonitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followedGive inputs to best practices in ITEnsure that policies and procedures are followedEnsure that teams are improving performance, service, and product qualityUse gathered information and research to target areas that need improvementEnsure that team members are familiar with IT service delivery processes and best practicesWork with change management throughout the SDLC processBuilding, maintaining and analysing service reports to address any possible delays before it occursDrive deliverables through industry-standard life cycles by establishing repeatable, well managed team and delivery environmentQualifications and experience:Relevant tertiary qualification advantageous4 years managerial experienceExperience working in a IT Agile EnvironmentExperience working in a Banking EnvironmentIn-depth knowledge of the system development life cycleKnowledge of Agile methodologiesAbility to lead a team of technical specialists5 years experience in an operational banking roleMinimum of three years' experience in a leadership role in the Banking/Financial services industry
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