REQUIREMENTS
Affirmative Action South African Citizen
3-year IT (or related) Qualification - Degree or Diploma (minimum)
ITIL Foundation Certification
5-7 years technical experience in IT Infrastructure and Application Management
ESSENTIAL SKILLS
Excellent written and verbal communication
Ability to operate under pressure
Ability to lead a team
Demonstrated competency in service delivery
Experience in managing simple and complex service provider relationships
Contract management
Motor industry knowledge and experience
Setting of IT KPIs and monitoring thereof
RESPONSIBILITIES
Facilitate, monitor and verify the performance of all operational services delivered or provided by the company's IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectives
The focus will be on the provision (running) of IT systems and services for the National Sales Organization and dealers
Assist with transitioning new or amended services into IT Operations in collaboration with other parts of information systems to facilitate successful project completion
Ensure that operational methods, procedures, facilities and tools are established, reviewed and maintained
Close liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring appropriate action is taken to investigate and resolve incidents with systems and/ or services
Monitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary
Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/ trends are identified through analysis
Initiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence
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