Santam Marine has an available position for a Service Consultant who will be based in our Cape Town office.The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners, and suppliers). The successful incumbent will provide support to address customer needs, concerns, and issues.What will make you successful in this role?Prepare basic reports and statistics based on risk analysisCommunicate with internal stakeholders to provide information, feedback, and follow through on queries and/or instructionsAddress unusual and non-standard customer issues including underwriting and commercial related queriesReceive requests for and generation of quotationsTask related decision making within set policies and proceduresResearch to assist in addressing non-standard underwriting issuesUpdate RM reportsCreate client profiles for identified risksBuild strong customer relationships and deliver customer-centric solutionsQualification and ExperienceFAIS accreditation requiredRE 53 - 5 years Marine Insurance experienceKnowledge and SkillsFamiliar with Excel, Word, Intranet, KitKnowledge of Marine productsCore CompetenciesCultivates innovationDrives resultsProfessional behaviourCommitment to qualityTeamworkResilienceImmaculate interpersonal skillsAbility to perform tasks under pressureAbout The CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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