Service Consultant (Insure24)- Talent Pool

Business Unit: Discovery Insure
Function: Call Center / Contact Center
Key Purpose To monitor, assist and follow-up on vehicle impact, hijacked and stolen vehicle incidents, including alerts for value-added and emergency services for Discovery Insure clients, working shifts.
Areas of Responsibility Efficient, timely processing of alert notifications.Accurate, timely administration.Achievement of product and soft skills knowledge targets.Adherence to risk and compliance requirements.Teamwork, self-management, and alignment with Discovery values.Education and Experience Matric (Essential)Minimum of 2 years' experience in an emergency services call centre, e.g. road or home assist (Essential)Knowledge of Google Maps (Essential)Understanding of South African Geography, including high-risk areas (Essential)Vehicle monitoring knowledge (Advantageous)PSIRA accreditation (Advantageous)Degree (Advantageous)Working Conditions Working shifts are required.
EMPLOYMENT EQUITY The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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