Service Consultant

Reference: 9391 NB
Consultant: NineBroodryk
Job Description:

Provide Expert Guidance: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
Troubleshooting Assistance: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
Customer Interaction Management: Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
Adherence to Communication Protocols: Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
Requirements Translation: Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
Documentation Management: Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
Client Confidence Building: Instill confidence in clients by consistently delivering a professional level of service and support.
Team Support: Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
Risk and Issue Communication: Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
Client Engagement Management: Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.

Qualifications:

Senior Certificate/Matric
One-year IT qualification and/or business qualification
ERP system background and/or background the fruit industry is advantageous

How to Apply:

Email your comprehensive CV ******.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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