Service Consultant

Job title : Service Consultant
Job Location : Western Cape, Bellville

Deadline : December 25, 2024

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Job Description The purpose of this position is to provide support to the Relationship Managers and is responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.
Principal Accountabilities Prepare basic reports and statistics based on risk analysis. Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions  Address unusual and non-standard customer issues including underwriting and commercial related queries. Task related decision making within set policies and procedures  Research to assist in addressing non-standard underwriting issues Update RM reports Create client profiles for identified risks
Qualifications and Experience Grade 12 FAIS compliance (120 credits) preferred RE 5 At least 2 years within the short term insurance industry essential At least 1 year Commercial Lines experience  Proven MS Excel experience essential
Knowledge and Skills Familiar with Excel, Word (basic), Qlikview, Intranet and Internet Understanding and knowledge of Santam process Understanding of all relevant customer support systems and processes related to all products

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