Service ConsultantBusiness Unit: Discovery Central ServicesFunction: Call Center / Contact CenterJob Title: Service ConsultantKey Purpose:Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions' queries.Areas of Responsibility:Answering inbound calls timeouslyDealing with predominantly telephonic and occasionally email queriesAssisting franchises/brokers with Health, Life and Group Life and Vitality queriesSubmitting reports to brokersReviewing and recommending improvements to existing processesImplementing and maintaining internal controls to ensure best practicePerforming any other related functions requested by managementNB: The role is not limited to the key outputs mentioned above.Personal Attributes and Skills:Perform a variety of administrative responsibilitiesAbility to multi-task and attention to detail is vitalEnsure that delegated tasks are performed within proper time framesPrioritize workload and address any immediate issues as and when they ariseEffective communication at all levels within the organisation (written and telephonic)Client-centric servicing and positive problem-solving approachDeadline conscious and able to work under immense pressureWork independently, but open to teamwork when necessaryTakes responsibility for actions and projectsUpholds ethics, values, and demonstrates integrityAdapts to changing circumstances, new ideas, and change initiativesEducation and Experience:Matric Certificate1 year Call Centre experience within the financial services industryAdvantageous:1 year Call Centre experience dealing with brokers1 year experience with Discovery Life productsEMPLOYMENT EQUITY:The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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