Job title : Service Ambassador
Job Location : Free State, Bloemfontein
Deadline : December 21, 2024
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Your Duties and Responsibilities...
Conducting Front of House Duties
Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures
Engaging with Members
Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
Retain members
Build member relations
Resolve complaints for each member or incident
Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
Promote safe exercise
Manage member adherence to club rules and standards
Manage member adherence to safety protocol
Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise
Administrative / Management jobs