Service Agent Customer Service Area (Distribution) Benoni- Gauteng

Details of the offer

Job title : Service Agent Customer Service Area (Distribution) Benoni- Gauteng
Job Location : Gauteng,

Deadline : December 20, 2024

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Minimum Requirements Qualification(s): National Diploma/National N Diploma in Business Management/Communication/Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits
Professional Registration Body N/A
Related Minimum Experience: 2 Years' Experience in working with customers and customer relations
Skills and Competencies Behavioral Integrity Honesty Trustworthiness Professionalism
Leadership Team player Motivating teams Coaching Mentoring Developing
Knowledge Service delivery training Snippet processing unit (SPU) and prepayment customer tariffs Organisation processes Customer relationship management Low voltage maintenance and fault repair Operating regulations for high and low voltage systems Metering and billing Credit management directive, policy
Skills Computer literate Effective time management Interpersonal Relationship building Functional and technical Problem solving and analytical Negotiation Communication Telephone Stress management Report compilation Bilingual, multilingual Counselling and conflict handling
Key Responsibilities Handle generic service activities. Provide customer data. Process quotation and connection activities. Perform vending and prepaid activities. Build relationships between Eskom and customers

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