We are thrilled to announce a new opening for a highly skilled Service Advisor for our Roodepoort Branch, Gauteng, to join our team!
About the Position We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service. The Company encourages all designated groups to apply.
Technical knowledge of Tools and Machinery would be an advantage. Wide range of Power Tools, Welding Machines, compressors.Small Machinery i.e. Petrol & Diesel Engines, GeneratorsJob requirements: Consult with Repairs Technicians regarding necessary repairs and possible alternatives.Use knowledge of products and services to provide information about available parts and service options.Answer questions about service outcomes, schedule and book appointments.Provide customers with information and advice on warranty protections and cost savings.Manage and oversee the Repairs division workflow and schedule.Call customers to advise them on pick-up times.Maintain positive customer relationships to ensure repeat business.Desired Skills Technical.Must be able to communicate with customers at all levels.Must be detail-oriented.Must be able to read and write English.Must be highly motivated and able to liaise with customers.Knowledge of mechanical systems.Desired Work Experience Proven work experience as a Service Advisor or similar role.Strong understanding of Repairs and Maintenance of tools and machinery.Salary: Negotiable with Benefits available.
Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.
About The Employer Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with its customers. This is what Adendorff Machinery Mart's vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision.
Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.
To apply If you meet the requirements of this position please complete the form below, or submit your CV on our website and click on the link "Careers". The Company encourages all designated groups to apply.
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