Service Advisor Job Description:
Daily Workshop bookings
Managing all repair vehicle bookings in workshop
Liaising with Workshop Foreman on work in progress
Managing awaiting part dates and ETA's
Liaising with Operations Managers on workshop work in progress
Job Cards
Opening and closing job cards
Assigning job cards
Technician clocking on job cards
Checking all detail on job card is correct with vehicle stock number etc.
Create Estimates
Getting prices for parts and engineering
Creating estimates on Evolve system
Sending estimates to Head of Department for Approval
Making orders for suppliers once estimate is approved by HOD.
Obtaining invoices from suppliers
Parts ordering and Sourcing
Obtaining prices for new and second hand parts
Arrange logistics for parts sourced
Exchange wrong parts
Arrange credit notes for parts
Arrange engineering and obtain costs
Bringing parts in to stock
Assigning parts location in stock room
Liaising with the logistics department and ensuring that goods are dispatched on time.
Vehicle Invoicing:
Ensuring that information details are kept up-to-date.
Creating and sending invoices and statements to suppliers.
Checking the data input to ensure the accuracy of the final bill.
Tracking payments and ensuring that the cash flow into the company is buoyant.
Reporting issues or irregularities to the head of the department.
Fixing billing errors by issuing debit and credit memos.
Recovering outstanding debtors.
Handling supplier account queries.
Initiating new procedures for billing.
Payments
Arrange all payments to suppliers and engineering
Liaise with Finance department on all outstanding payments and Invoices
Arrange payment requisitions
Arrange order fuel slips for test driving vehicles
Arrange payment for Special Tools and sundries
Fleet vehicles
Manage fleet bookings for service and repairs
Make sure we have parts on hand for all fleet vehicle services
Liaise with Logistics Manager on fleet ETA's and loan vehicles
Obtain estimates for fleet vehicle repairs or unforeseen faults
Liaise with service technician on work in progress on fleet vehicles
Vehicle Transport
Arrange inter- Branch Transport for repair vehicles
Arrange transport for engine parts from and to engineering
Manage in transit vehicle report and give feedback
Liaise with Operations Manager on vehicle arrival
Stock Take
Carry out monthly part stock take
Carry out monthly special tool and equipment stock take
Bring all service and repair parts in to stock
Book all service and repair parts out of stock
Allocate and tag all second hand parts in bin locations
Reports
Give weekly feedback report on work in progress and awaiting parts
Give monthly feedback report on stock take
Give weekly and if needed daily report on workshop productivity and efficiency
Update technician productivity and efficiency daily on notice board
Update daily booking sheet on notice board
Technician KPI's
Make sure technicians' clock on and off on job card using evolve and electronic clocking.
Make sure technician completes job card after every vehicle is repaired
Make sure technician clocking times are correct as per Autodata
Pre print booked job cards for the next day and make sure the vehicle details are correct
Benefits:
Competitive Salary
Momentum FundsAtWork Provident Fund
15 days Annual Leave
Requirements:
Valid driver's license
Automotive Trade Certificate - Mechanic (Added Advantage)
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