Service Advisor - Pinetown

Hire Resolve is currently seeking a Service Advisor for their client based in Pinetown. In this role, you will be responsible for providing excellent customer service and coordinating the maintenance and repair services for vehicles.As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and the smooth operation of the service department. You will work closely with customers, mechanics, and suppliers to schedule appointments, provide estimates, and ensure timely completion of repairs.ResponsibilitiesGreet customers and determine their service needsProvide cost estimates and explanations of repairs to customersSchedule service appointments and allocate work to mechanicsEnsure timely and accurate completion of repairsManage customer communication and provide regular updatesProcess service orders, invoices, and paymentsMaintain accurate records of customer and vehicle informationAddress and resolve customer complaints or issuesCoordinate with suppliers to ensure availability of parts and materialsEnsure adherence to company and industry safety guidelinesRequirementsProven experience as a Service Advisor or in a similar roleStrong knowledge of vehicle maintenance and repair processesExcellent communication and customer service skillsAbility to multitask and prioritize tasksStrong attention to detailProficient in using computer software for service order processingAbility to work well in a team and collaborate with othersValid driver's licensePreferably reside in or near PinetownBenefitsContact Hire Resolve for your next career-changing move.Salary: negotiable.Our client is offering a highly competitive salary for this role based on experience.Apply for this role today, contact Thomas Stacey, Rebecca Grylls or Ashley Feldtmann at Hire Resolve or on LinkedIn.
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