Job Description
The successful candidate will be responsible for delivering advisory services to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.
Position Overview
Specific Role Responsibilities
Deal with all customers and coordinate service work and time.
Act as a liaison between service customers and the dealership.
Promote the sales of labor and parts.
Maintain a service appointment list.
Obtain the customer's approval and signature after ensuring the customer understands the dealership payment policy.
Contact the customer for authorization whenever the repair order needs to be extended beyond the agreed estimate and provide the new total cost estimate and new delivery time.
Record the results of the contact on the repair order and any additional instructions authorized by the customer (or the customer's refusal to authorize additional safety-related repairs).
Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
Settle customer complaints promptly.
Explain to the customer work performed and parts replaced when presenting the invoice.
Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
Inform the Sales Department of the customer's intention or possible intention to trade or sell.
Perform test drives after completion of repairs if necessary.
Attend training that the distributor provides for Service Advisors.
Maintain a neat and tidy appearance for greeting customers.
Develop communication skills to reinforce customer relationships.
Conform to warranty policies.
Keep on top of Work In Progress.
Manage Cash Outstanding.
Qualifications and Experience
Minimum Matric.
3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
Kia brand background would be an added advantage.
Skills and Personal Attributes
Occupational Health and Safety.
Trust and Integrity.
#J-18808-Ljbffr