Service Advisor

Hire Resolve is looking for a Service Advisor for their client. The Service Advisor is responsible for assisting customers with their vehicle service needs and ensuring a positive experience throughout the service process. The Service Advisor acts as the primary point of contact for customers, providing them with information on service options, pricing, and timelines, as well as coordinating service appointments and overseeing the progress of service work. The Service Advisor must possess excellent customer service skills, strong communication abilities, and a thorough understanding of automotive service processes.Key ResponsibilitiesGreet customers and inquire about their service needsProvide detailed explanations of recommended services, pricing, and timelinesAnswer customer questions and address concernsSchedule service appointments and ensure timely completion of workCommunicate with technicians to relay customer requests and monitor service progressMaintain accurate and up-to-date records of customer interactions and service transactionsFollow up with customers after service to ensure satisfaction and address any additional needsRequirementsDiploma or equivalentPrevious experience in customer service, preferably in the automotive industryStrong communication and interpersonal skillsKnowledge of automotive service processes and proceduresAbility to multitask and prioritize in a fast-paced environmentProficiency in computer systems and software applicationsValid driver's licenseBenefitsSalary: negotiableContact Hire Resolve for your next career-changing move.We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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