Service Advisor (Hyundai Boksburg)

Details of the offer

ResponsibilitiesThe Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:Maximize service sales by using professional sales techniques.Ensure the security of cash taken.Create customer confidence in the brand by ensuring professional and knowledgeable performance.Ensure the highest level of efficiency and courtesy when dealing with the customer.Record customer's details and requirements accurately by means of a Job card.Record and update service history and vehicle details accurately.Carry out a physical inspection of the vehicle with the customer (damages to be noted). Mileage of vehicle to be noted on the job card on inspection of the vehicle.Perform daily follow-ups with customers.Keep clients updated throughout the day regarding vehicle progress.Ensure completed jobs are not released without verified payment.Ensure all CPA documentation is completed correctly as required by the Law.Ensure the Company's quoting policy is adhered to.Ensure payment arrangements are confirmed prior to commencement of job.Confirm type of job before opening job card.If customer has service/maintenance plan, ensure authorization is received.Ensure costing's correct as per costing Matrix/authorization.Obtain authorization from customer for any additional work required.Ensure cash sale policies are adhered to.Control your vehicles on the work-in-progress report.Deposits to be taken on jobs over R 5,000.Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000.Ensure that repair waiver forms are completed and signed by the customer.Ensure filing system is up to date.Ensure all warranty job cards are given to Warranty Clerk daily.All costings must be done on a daily basis and especially prior to collection.All labour hours should be costed on carry overs daily.Communicate up-sell items to the customer with correct authorizations.Note: Preference will be given to non-equity candidates in line with the company's transformation goals.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesMotor Vehicle Manufacturing
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Service Advisor – Pretoria

Our well known automotive vehicle dealer client based in Pretoria is looking to employ an experienced customer service driven Service Advisor. The purpose of...


Bonafide Human Capital - Gauteng

Published a month ago

It Customer Service Co-Ordinator

Role Overview: We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensur...


We Buy Cars: The Car Supermarket - Gauteng

Published 13 days ago

Senior Customer Success Marketer

We are looking for a self starter Marketer that will be responsible for marketing campaigns and strategies that will increase customer satisfaction and reten...


Docfox, Inc. - Gauteng

Published 12 days ago

Call Centre Team Leader Tooth Club

Full job descriptionWe are looking for an experienced and motivated Call Centre Team Leader to oversee, support, and lead our customer service team. In this ...


Prestigetutelage - Gauteng

Published 12 days ago

Built at: 2024-12-23T20:27:46.605Z