Service Advisor - Automotive Industry (JB4891)
Johannesburg, Gauteng
R15 000 basic plus contributions
Permanent
Our client, a well-established automotive repair provider, is seeking an experienced and detail-oriented Service Advisor to join their team.
The ideal candidate will have experience in the automotive industry, a strong knowledge of vehicle repair processes, and a focus on delivering excellent customer service. This role is ideal for someone who thrives in a fast-paced environment and can handle multiple responsibilities efficiently.
Minimum Requirements:
Matric or equivalent
Proven experience as a Service Advisor, preferably in the automotive industry.
Strong understanding of automotive repair processes, parts, and industry-specific terminology.
Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.
Duties and Responsibilities:
Customer Service: Serve as the main point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
Repair Coordination: Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
Software Use: Utilize service management software (e.g., TMS, AUDATEX) to maintain accurate records and manage repair timelines effectively.
Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
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Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
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