Job Description Are you a people-person with a flair for delivering world-class experiences?
As a Senior VIP Host in Johannesburg in the iGaming industry, you'll be at the forefront of customer engagement, creating memorable moments and building long-term relationships with high-value players.
If you thrive in a high-energy setting and know how to bring excitement to every interaction, this is the perfect role for you!
In this dynamic role, you'll be responsible for curating top-tier service experiences and managing the VIP journey from start to finish.
As the bridge between our client and their most valued players, you'll provide personalized support, special incentives, and a sense of exclusivity to every VIP.
Your key job responsibilities as the Senior VIP Host in Johannesburg will include: Build and nurture strong relationships with VIP players, understanding their preferences, needs, and gaming habits to ensure a bespoke experience.
Create and execute tailored loyalty programs, events, and incentives designed to enhance player retention and satisfaction.
Act as the first point of contact for VIP inquiries, resolving any issues promptly and turning challenges into positive experiences.
Work closely with the marketing, promotions, and customer support teams to ensure seamless VIP experiences across all touchpoints.
Monitor VIP activity and spending, using data to adjust and refine engagement strategies for maximum impact.
Organize exclusive online and in-person events, creating unforgettable experiences and fostering a sense of community among VIP players.
Requirements Requirements for this Senior VIP Host job in Johannesburg : At least 3+ years in VIP account management or customer relations, preferably in the iGaming or entertainment industry.
Exceptional verbal and written skills, with the ability to engage, influence, and build rapport with high-value clients.
Passionate about delivering first-class service and going above and beyond for clients.
Able to analyze player data and adjust strategies to drive engagement and loyalty.
Cool-headed and resourceful, with a knack for resolving issues creatively and effectively.
Our client's VIP team isn't just about support; it's about creating unforgettable experiences.
By joining, you'll work in an exhilarating environment where innovation and excitement drive every decision.
With growth opportunities, an energized team culture, and the chance to interact with a passionate community of players, you're set for a career that's as rewarding as it is exciting!
Requirements client relations, customer retention, event hosting, iGaming, Loyalty programs, personalized service, Player Engagement, senior VIP host, VIP account management, VIP events