Candidate Requirements:Matric certificate with mathematics (minimum standard grade or above)Tertiary certificate in Travel & Tourism/ HospitalityMust have 4-5 years experience in a senior levelShould have experience in handling customer relationships and developing and promoting product and services in the inbound travel industryMust be computer literate and working knowledge of TourPlan and WISH or similarMust have excellent communication skills in English (written and verbal)Should have general product knowledge on Southern & East AfricaPersonal or educational travel experience is highly advantageousMust have excellent attention to detailProficiency in a foreign language is advantageousMust be an excellent team player who is service and result orientedMust have precise organizational skillsShould have the ability to work under pressure and prioritise demandsMust be a self-starter with good administration skills Should have a passion for wildlife and a commitment to sustainability and conservationResponsibilities:Plan and execute educational itineraries to enhance product knowledge for Travel Designers and Owned Agencies.Coordinate with the Associated Product Department and third-party suppliers to build and enhance travel itineraries.Manage bookings, including car rentals, flights, and necessary documentationLiaise with regions for authorization on rates and permissions, ensuring compliance with yield rules and company policies.Raise invoices, allocate correct codes, and handle financial queries promptly, ensuring timely payment processing.Design and quote itineraries based on company guidelines, understanding guest needs, and following up on outstanding quotes.Maintain updated booking information, upload relevant documents, and ensure accuracy in all booking files and systems.Collaborate with Management and Operations, including handing over bookings and confirming services with relevant teams.