PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.
Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
This position is based in Johannesburg.
Detailed Responsibilities Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.Build relationships with agents based on trust and support, knowing their business trends and guests' needs, ad hoc attending relevant familiarisation trips with agents (if and when required).Continuous communication and excellent service delivery to agents at all times.Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.Understand the agents/guests' needs in each booking; if email does not help clarify, then call the agent.
Design itineraries around company guidelines and product knowledge e.g.
area, variety, product status and service consistency in accommodation standard, distances travelled and time-saving aspects.Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.Maintain booking file (electronically) including Agent correspondence, AP correspondence, costings, invoices & credit notes, and updated booking file cover/summary, ensuring all documents can be uploaded to the WW by the Operations Specialist.Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP's per booking.CANDIDATE PROFILE Qualification: Matric certificate – with maths (minimum standard grade or above).Tertiary certificate in Travel & Tourism/hospitality.Experience: 4-5 years' experience at a senior level.Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.Computer Literate (Microsoft Office, email, Internet).Proven English literacy.Working knowledge of TourPlan and WISH or similar booking/operating system.Great product knowledge on Southern & East Africa (Tanzania & Kenya).Personal or educational travel experience required.Excellent attention to detail.Skills: Excellent communication skills both written and oral, in English.Foreign European language skills advantageous.Interests: A passion for wildlife and a commitment to sustainability and conservation.
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