World renowned Inbound DMC is looking for a Senior Travel Designer for their Inbound Division to generate and grow sales whilst maintaining required profit margins, build great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
To secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
This position can be based in either Johannesburg or Cape Town.
Responsibilities
Develop relationships with Agents
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
Keep Agents' booking information updated in the ARM / Actual Agent Contact information will be updated by Sales / Reservations Operations Managers.
Keep updated with all product (AP), as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Keep apprised of company policies, procedures and system updates.
Requirements:
Matric certificate
Tertiary certificate in Travel & Tourism/hospitality.
At least 4-5 years' experience at a senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
Great product knowledge on Southern & East Africa (Tanzania & Kenya)
Personal or educational travel experience required
Excellent attention to detail.
Excellent communication skills both written and oral
Foreign European language skills advantageous
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