Senior Technical Support Consultant - Istore Hemmingways East London

Store – Technical SupportiStore is the home of everything Apple and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business, Education, training, and technical support for anything and everything Apple.The iStore Technical Support Technicians are technically strong individuals with great people skills.Your role would be to provide technical support to iStore customers through troubleshooting, resolving technical issues, and providing software support. You will manage in-store technicians, keep abreast of changes and updates to policies and procedures, and filter the information down to staff and techs, assisting with instilling confidence and up-skilling techs for growth.You need to have:Completed Matric and IT qualification (minimum A+/N+)All certifications up to dateATLAS training up to dateExperience working as Technical Support in iStore for a minimum of 1 yearThe right person for this role is someone with:Tenacity: Demonstrating enthusiasm and urgency, as well as striving for excellence when achieving results and dealing with challenges.Conflict Management: Managing complexity, disagreement, and conflict effectively and smoothly.Situational Awareness: Understanding the situation, demonstrating the right attitude, and taking timely action.Learning and Development: Open, motivated, and proactively seeking learning and development opportunities.
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