Senior Systems Support Technician

VACANCY: Senior Systems Support Technician
(REF: #SST)
Contract Type: Permanent
Location: Centurion, Gauteng
Reporting Line Manager: National System Support Manager
Job Description

Install and configure new hardware and software.
Monitor and maintain systems and infrastructure.
Rollout of new applications and upgrades.
Carry out administrative duties, e.g., maintenance and day-to-day operational support.
Perform other duties as assigned.
Liaise with other IT personnel and developers for problem resolutions on escalated matters.
Maintain backups, security, and other strategies.
Investigate and resolve incidents logged by customers.
Examine and complete service requests logged by customers.
Communicate effectively with users and relevant role players to keep them informed on the status of issues and incidents.
Coordinate and liaise with suppliers on equipment repairs.

Competencies

Must have leadership skills and be able to work well in a team-oriented environment.
Must have advanced Microsoft skills.
Have the ability to challenge the status quo and identify new approaches to improve the effectiveness of processes.
Have a relentless drive to do things better, and to strive for new standards of excellence.
Must have excellent communication and interpersonal skills.
Must be able to liaise with suppliers and members of the organization at all levels.
Must be able to function in a pressured environment independently.
Be able to multi-task.
Good negotiating skills are essential.
Ability to travel.

Minimum Requirements

Diploma in information systems, engineering, or related subject - Advantageous.
Microsoft Certified System Engineer – Advantageous.
Driver's license – Must.
Proven track record.
Minimum 3-5 years' experience in a similar role.

Job Type: Permanent
Education:

Bachelor's (Required)

Experience:

System Support: 2 years (Required)

License/Certification:

Driver's license (Required)

Application Deadline: 2024/09/20
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