Senior Systems Administrator Minimum Requirements: Matric [Grade 12] Bachelor's Degree in Computer Science, Information Systems, or equivalent 3 - 5 years relevant experience Responsibilities: System Administration (Including Identity and Access Management) 30% Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systems Company systems following the security principle of least privilege.
Implement and enforce secure user access controls and security policies.
Develop and maintain scripts for automating routine tasks and system maintenance.
Stay updated with the latest industry trends, technologies, and best practices.
System and Network Operations 30% Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components Recommend and plan required improvements Ensure internet speeds are sufficient and stable Ensure regular maintenance, and redundancy and recommend and perform upgrades when required Monitor system performance and availability, using tools to track and analyze system metrics Implement automation tools to streamline IT operations Handle escalated technical support requests from the existing support team Promptly address any technical issues in emergency or critical situations Monitor compliance with IT processes and rules Plan and undertake scheduled maintenance and keep maintenance records Endpoint Management 20% Troubleshoot software issues and provide support to end-users Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, and SOC 2 Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints Enforce and monitor HIPAA and GDPR compliance on desktops Leadership, Collaboration, and Mentoring 10% Provide technical support and guidance to end-users and other IT staff Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery Participate in IT projects, including planning, execution, and post-implementation support Research and recommend emerging technologies that support the company's growth strategy Adapt communication style to suit different audiences, ensuring effective verbal and written communication Handle complex technical assignments independently, ensuring high-quality work and clear communication QMS 10% Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions Ensure that QMS guidelines are adhered to Ensure that all supporting documents are kept to date Ensure that all processes are kept relevant Ensure that all Cyber Security related processes are adhered to