Minimum Requirements:Matric (Grade 12)Bachelors Degree in Computer Science, Information Systems or equivalentMicrosoft 365 Certified: Administrator ExpertMicrosoft 365 Certified: Endpoint Administrator AssociateMicrosoft Certified: Identity and Access Administrator AssociateMicrosoft Certified: Information Protection and Compliance Administrator AssociateSalesforce Certified AdministratorProfessional Google Workspace AdministratorCompTIA Network+CompTIA Security+CompTIA Cloud+3 - 5 years relevant experienceMicrosoft Entra ID management of users, groups, and rolesMicrosoft Entra ID conditional access policies and Identity ProtectionMicrosoft 365 monitoring of security related logs and alerts, on endpoints and identitiesOn-premises Active Directory Domain Services (AD DS) design, deployment, and managementOn-premises Active Directory Certificate Services (AD CS) configuration and managementOn-premises endpoint management and configuration using Group PolicyCloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft IntuneSalesforce CRM administration and management, including user management and security settingsGoogle Workspace administration and configurationGoogle Workspace secure configurationsNetworking design, configuration and management (physical and logical), including routers, switches and firewallsNetwork monitoring and troubleshootingITIL processes such as Incident Management, Change Management, and Service Desk operationsScripting languages such as PowerShell, Python, or BashAutomation configuration management, using tools such as Ansible, Puppet, or ChefResponsibilities:Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systemsCompany systems following the security principle of least privilegeImplement and enforce secure user access controls and security policiesDevelop and maintain scripts for automating routine tasks and system maintenanceStay updated with the latest industry trends, technologies, and best practicesEnsure the efficient and effective operation of internal networks, specifically the call center and all related componentsRecommend and plan required improvementsEnsure internet speeds are sufficient and stableEnsure regular maintenance, redundancy and recommend and perform upgrades when requiredMonitor system performance and availability, using tools to track and analyze system metricsImplement automation tools to streamline IT operationsHandle escalated technical support requests from the existing support teamPromptly address any technical issues in emergency or critical situationsMonitor compliance with IT processes and rulesPlan and undertake scheduled maintenance and keep maintenance recordsTroubleshoot software issues and provide support to end-usersEnsure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, and SOC 2Act on IT support tickets and requests from employees, if escalated or if there are capacity constraintsEnforce and monitor HIPAA and GDPR compliance on desktopsProvide technical support and guidance to end-users and other IT staffWork closely with other IT team members, developers, and stakeholders to ensure seamless IT service deliveryParticipate in IT projects, including planning, execution, and post-implementation supportResearch and recommend emerging technologies that support the company's growth strategyAdapt communication style to suit different audiences, ensuring effective verbal and written communicationHandle complex technical assignments independently, ensuring high-quality work and clear communicationCreate and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actionsEnsure that QMS guidelines are adhered toEnsure that all supporting documents are kept up to dateEnsure that all processes are kept relevantEnsure that all Cyber Security-related processes are adhered to
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