Work Location: 180 Garsfontein Road, Ashlea Gardens, Pretoria
Job Purpose: To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support.
Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.
Minimum education (essential): Bachelor's Degree in Computer Science, Information Systems or equivalent
Minimum education (desirable):
Microsoft 365 Certified: Administrator Expert
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Information Protection and Compliance Administrator Associate
Salesforce Certified Administrator
Professional Google Workspace Administrator
CompTIA Network+
CompTIA Security+
CompTIA Cloud+
Minimum applicable experience (years): 3 - 5 years relevant experience
Required nature of experience:
Microsoft Entra ID management of users, groups, and roles
Microsoft 365 conditional access policies and Identity Protection.
Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities
On-premises Active Directory Domain Services (AD DS) design, deployment, and management
On-premises Active Directory Certificate Services (AD CS) configuration and management
On-premises endpoint management and configuration using Group Policy
Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune
Salesforce CRM administration and management, including user management and security settings.
Google Workspace administration and secure configurations
Networking design, configuration and management (physical and logical), including routers, switches and firewalls.
Network monitoring and troubleshooting
ITIL processes such as Incident Management, Change Management, and Service Desk operations.
Scripting languages such as PowerShell, Python, or Bash.
Automation configuration management, using tools such as Ansible, Puppet, or Chef.
Skills and Knowledge (essential):
Two or more of the following
Microsoft Entra ID
Microsoft 365
Google Workspace
Salesforce
On-Premises Active Directory
Microsoft Windows
Mac OS
Strong understanding of networking:
Protocols
Physical network components and how to construct a physical network
Logical network components and how to construct a logical network
ITIL Framework
Skills and Knowledge (desirable):
Microsoft Intune
Microsoft Defender for Endpoint
Microsoft Sentinel
Microsoft Azure
AWS
Linux OS
Sophos firewall
VoIP Systems
CCTV Systems
Essential Competencies:
Examining Information
Adopting Practical Approaches
Providing Insights
Meeting Timescales
Managing Tasks
Producing Output
Upholding Standards
Taking Action
Important Competencies:
Documenting Facts
Interpreting Data
Exploring Possibilities
Developing Expertise
Convincing People
Making Decisions
Showing Composure
Embracing Change
Inviting Feedback
Team Working
Checking Things
Following Procedures
System Administration (Including Identity and Access Management) 30%
Centrally manage user access and permissions through single sign on (SSO): create, manage, and delete user accounts and groups, across all systems following the security principle of least privilege.
Implement and enforce secure user access controls and security policies.
Develop and maintain scripts for automating routine tasks and system maintenance.
Stay updated with the latest industry trends, technologies, and best practices.
System and Network Operations 30%
Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components
Recommend and plan required improvements
Ensure internet speeds are sufficient and stable
Ensure regular maintenance, redundancy and recommend and perform upgrades when required
Monitor system performance and availability, using tools to track and analyze system metrics
Implement automation tools to streamline IT operations
Handle escalated technical support requests from the existing support team
Promptly address any technical issues in emergency or critical situations
Monitor compliance with IT processes and rules
Plan and undertake scheduled maintenance and keep maintenance records
Endpoint Management 20%
Troubleshoot software issues and provide support to end-users
Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR and SOC 2
Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
Enforce and monitor HIPAA and GDPR compliance on desktops
Leadership, Collaboration and Mentoring 10%
Provide technical support and guidance to end-users and other IT staff
Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
Participate in IT projects, including planning, execution, and post-implementation support
Research and recommend emerging technologies that support the company's growth strategy
Adapt communication style to suit different audiences, ensuring effective verbal and written communication
Handle complex technical assignments independently, ensuring high-quality work and clear communication
QMS 10%
Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
Ensure that QMS guidelines are adhered to
Ensure that all supporting documents are kept to date
Ensure that all processes are kept relevant
Ensure that all Cyber Security related processes are adhered to
This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee's performance will be reviewed based on the agreed upon objectives. If you do not hear from us within 30 days, please consider your application unsuccessful.
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