Work Location:180 Garsfontein Road, Ashlea Gardens, PretoriaJob Purpose:To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support.Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.Minimum Education (essential):Bachelor's Degree in Computer Science, Information Systems or equivalentMinimum Education (desirable):Microsoft 365 Certified: Administrator ExpertMicrosoft 365 Certified: Endpoint Administrator AssociateMicrosoft Certified: Identity and Access Administrator AssociateMicrosoft Certified: Information Protection and Compliance Administrator AssociateSalesforce Certified AdministratorProfessional Google Workspace AdministratorCompTIA Network+CompTIA Security+CompTIA Cloud+Minimum applicable experience (years):3 - 5 years relevant experienceRequired Nature Of Experience:Microsoft Entra ID management of users, groups, and rolesMicrosoft 365 conditional access policies and Identity ProtectionMicrosoft 365 monitoring of security related logs and alerts, on endpoints and identitiesOn-premises Active Directory Domain Services (AD DS) design, deployment, and managementOn-premises Active Directory Certificate Services (AD CS) configuration and managementOn-premises endpoint management and configuration using Group PolicyCloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft IntuneSalesforce CRM administration and management, including user management and security settingsGoogle Workspace administration and secure configurationsNetworking design, configuration and management (physical and logical), including routers, switches and firewallsNetwork monitoring and troubleshootingITIL processes such as Incident Management, Change Management, and Service Desk operationsScripting languages such as PowerShell, Python, or BashAutomation configuration management, using tools such as Ansible, Puppet, or ChefSkills And Knowledge (essential):Two or more of the following:Microsoft Entra IDMicrosoft 365Google WorkspaceSalesforceOn-Premises Active DirectoryMicrosoft WindowsMac OSStrong understanding of networking:ProtocolsPhysical network components and how to construct a physical networkLogical network components and how to construct a logical networkITIL FrameworkSkills And Knowledge (desirable):Microsoft IntuneMicrosoft Defender for EndpointMicrosoft SentinelMicrosoft AzureAWSLinux OSSophos firewallVoIP SystemsCCTV SystemsEssential Competencies:Examining InformationAdopting Practical ApproachesProviding InsightsMeeting TimescalesManaging TasksProducing OutputUpholding StandardsTaking ActionImportant Competencies:Documenting FactsInterpreting DataExploring PossibilitiesDeveloping ExpertiseConvincing PeopleMaking DecisionsShowing ComposureEmbracing ChangeInviting FeedbackTeam WorkingChecking ThingsFollowing ProceduresSystem Administration (Including Identity and Access Management) 30%:Centrally manage user access and permissions through single sign on (SSO): create, manage, and delete user accounts and groups, across all systems following the security principle of least privilege.Implement and enforce secure user access controls and security policies.Develop and maintain scripts for automating routine tasks and system maintenance.Stay updated with the latest industry trends, technologies, and best practices.System and Network Operations 30%:Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components.Recommend and plan required improvements.Ensure internet speeds are sufficient and stable.Ensure regular maintenance, redundancy and recommend and perform upgrades when required.Monitor system performance and availability, using tools to track and analyze system metrics.Implement automation tools to streamline IT operations.Handle escalated technical support requests from the existing support team.Promptly address any technical issues in emergency or critical situations.Monitor compliance with IT processes and rules.Plan and undertake scheduled maintenance and keep maintenance records.Endpoint Management 20%:Troubleshoot software issues and provide support to end-users.Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR and SOC 2.Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints.Enforce and monitor HIPAA and GDPR compliance on desktops.Leadership, Collaboration and Mentoring 10%:Provide technical support and guidance to end-users and other IT staff.Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery.Participate in IT projects, including planning, execution, and post-implementation support.Research and recommend emerging technologies that support the company's growth strategy.Adapt communication style to suit different audiences, ensuring effective verbal and written communication.Handle complex technical assignments independently, ensuring high-quality work and clear communication.QMS 10%:Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions.Ensure that QMS guidelines are adhered to.Ensure that all supporting documents are kept to date.Ensure that all processes are kept relevant.Ensure that all Cyber Security related processes are adhered to.This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee's performance will be reviewed based on the agreed upon objectives.
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