Key Performance Areas:- System Administration (Including Identity and Access Management)- System and Network Operations - Endpoint Management - Leadership, Collaboration and Mentoring - QMSMinimum education (essential):- Bachelors Degree in Computer Science, Information Systems or equivalentMinimum education (desirable):- Microsoft 365 Certified: Administrator Expert- Microsoft 365 Certified: Endpoint Administrator Associate- Microsoft Certified: Identity and Access Administrator Associate- Microsoft Certified: Information Protection and Compliance Administrator Associate - Salesforce Certified Administrator- Professional Google Workspace Administrator- CompTIA Network+- CompTIA Security+- CompTIA Cloud+Minimum applicable experience (years):- 3 - 5 years relevant experienceRequired nature of experience:- Microsoft Entra ID management of users, groups, and roles- Microsoft 365 conditional access policies and Identity Protection.- Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities- On-premises Active Directory Domain Services (AD DS) design, deployment, and management- On-premises Active Directory Certificate Services (AD CS) configuration and management- On-premises endpoint management and configuration using Group Policy - Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune- Salesforce CRM administration and management, including user management and security settings.- Google Workspace administration and secure configurations- Networking design, configuration and management (physical and logical), including routers, switches and firewalls.- Network monitoring and troubleshooting- ITIL processes such as Incident Management, Change Management, and Service Desk operations.- Scripting languages such as PowerShell, Python, or Bash. - Automation configuration management, using tools such as Ansible, Puppet, or Chef.Skills and Knowledge (essential):- Two or more of the following- Microsoft Entra ID- Microsoft 365- Google Workspace- Salesforce- On-Premises Active Directory- Microsoft Windows- Mac OS- Strong understanding of networking:- Protocols- Physical network components and how to construct a physical network - Logical network components and how to construct a logical network- ITIL FrameworkSkills and Knowledge (desirable):- Microsoft Intune- Microsoft Defender for Endpoint- Microsoft Sentinel- Microsoft Azure- AWS- Linux OS- Sophos firewall- VoIP Systems- CCTV SystemsEssential Competencies:- Examining Information- Adopting Practical Approaches- Providing Insights- Meeting Timescales - Managing Tasks- Producing Output- Upholding Standards - Taking ActionImportant Competencies:- Documenting Facts- Interpreting Data- Exploring Possibilities - Developing Expertise - Convincing People- Making Decisions- Showing Composure- Embracing Change- Inviting Feedback- Team Working- Checking Things- Following Procedures
