Cape Town, South Africa | Posted on 18/11/2024
We are looking for a detail-oriented and proactive System Analyst to join our dynamic team. This role will be pivotal in gathering and analyzing system requirements, documenting technical processes, supporting project implementation, and ensuring that systems meet business needs. The ideal candidate will have a strong background in system analysis, administration, and project management, with a focus on continuous improvement and providing effective user support.
Duties and responsibilities:
Requirements Gathering & Analysis: Collect, analyse, and document system requirements to ensure alignment with business objectives and user needs.
Technical Documentation: Create and maintain comprehensive technical documentation, including system specifications and process flow diagrams.
Gap Analysis: Conduct gap analysis to evaluate system performance and identify areas where current systems may fall short of meeting business goals or requirements.
System Support & Troubleshooting: Offer technical support through the System Administration Forum (SAF), troubleshooting recurring IT issues and working towards their resolution.
Training & Knowledge Sharing: Lead training sessions for internal users on new systems, updates, and tools to ensure efficient adoption and optimal system usage.
Project Implementation Support: Assist with the planning, coordination, and implementation of new system projects, including supporting User Acceptance Testing (UAT) to ensure systems meet quality standards.
IT Asset Management: Monitor the use of IT assets and provide insights for forecasting future technology investments and upgrades.
End-User Requirements Documentation: Capture, document, and communicate end-user requirements to development and implementation teams to ensure user needs are met.
Post-Implementation Support: Offer ongoing support after project deployment, ensuring seamless system integration and addressing any emerging issues.
Data Governance & Analysis: Assist with data governance initiatives, ensuring data integrity and consistency across departmental systems. Perform data analysis to identify areas for system improvement.
RequirementsExperience and skills:
Minimum 5 years of experience in system analysis & system architecture, system administration, and project management.
Proficiency in system administration and technical troubleshooting.
Proven track record in project management, including working with cross-functional teams to drive projects to successful completion.
Strong experience with technical documentation creation, including process flow diagrams and system specifications.
Knowledge of data governance principles and experience performing data analysis to identify system improvements.
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