The successful candidate will be responsible for administering, troubleshooting and maintaining voice and data Networks including the routers, gateways and PBX phones.
This person will also be responsible for configuring network and voice solutions for clients as per their requirements.JOB DUTIESCustomer ServiceAct as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Advise users regarding the products proper use and address specific user issues.Escalate and report on the status of all problems as and when required by management.Other Technical DutiesSetup VPNs and port forwards on routers.Make changes to routers as per clients requirements.Do preventative maintenance on routers updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and set up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPNs between sites.Do domain transfers.Change and manage the DNS records on the servers.Point websites on ISS server to other websites and make general changes.Manage and configure PRTG Setup wireless APs for clientsSetup QoS on routersAssist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failuresREQUIREMENTSExperience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)