Senior Store Manager (Umtata)

PurposeDUTIES AND RESPONSIBILITIES:Overseeing overall operation of the restaurant/ take-awayEnsuring quality standards of food and PEDROS Standard Operating Procedures are maintainedOverseeing and managing stock control, purchasing and ordersDealing with customer complaints and maintaining customer service levels of the restaurant/ take-awayMaximising profitability and meeting sales and GP% targets, including motivating staff to do soManaging staff including discipline and work rosters.Work within a team and drive the restaurant/take-away forwardEnsuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the storeMarketing activities – to ensure that promotion and incentive programmes are introduced at the storeCustomer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time framePeople management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the storeRecruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitabilityPerformance evaluation of staffRequirementsRestaurant and Fast-Food Service experience. Minimum 3 years related experience requiredGAAP experience and knowledge - AdvantageousManagement skillsOrganizational skillsCustomer service and good verbal communication skillsProblem-solving skills
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