Senior Specialist: People Change Manager
Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist change management expertise.
Job Description
The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
Supervision
The Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Management Specialist may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.
Roles and Responsibilities
Apply a structured methodology and lead change management activities
Assess the change impact
Complete change management assessments
Create change management strategy
Identify, analyze, prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support communication efforts
Support training efforts
Support and engage senior leaders
Coach managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level, Enterprise Change Management
Manage the portfolio and change load
Qualifications and Experience
Bachelor's degree or Diploma in change management
Certification in communication/journalism will be an added advantage
Certification in Project management will be highly advantageous
7+ years' background in a similar position
The experience of building targeted content is advantageous
Sound understanding of communication practices and procedures
Excellent communication skills
Ability to multitask and work well under pressure
Outstanding organizational and leadership skills
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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