Job Description• Highly dynamic and fluctuating Telecommunications industry• Highly competitive market with new and established competitors• Fast moving industry• Legislative changes• Changes in the global GSM and ICT market affects developments in future revenue environments• Interdependency of systems and the need to understand other systems• High cross-functional dependency to deliver timeously• Employment Equity and the related shortage of skill• Internal client centric organisation• There is still a need for manual intervention to obtain the necessary detailMarketing strategy and industry demands direct operations within the Unit.ResponsibilitiesKey DeliverablesStrategic Implementation• Contribute to the development and implementation of the functional strategy for the Business Assurance department.• Develop goals, tactical strategies, and plans needed to achieve the department's vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.• Align operational planning against the strategic intent of the division with agreed business outcomes.• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.Operational Planning - Monitoring & Action Planning• Monitored residual risk.• Revenue leakage action planning.• Escalation matrix.• Monitored Secondary controls.• Agreed action plan on unmitigated risk.• Root cause analysis & resolution.• Incident escalation aligned to MTN group standards.• Accurate leakage quantification.Primary & Secondary Control management• Improved and efficient control performance.• A view of control failures through monitoring of preventative control.• Primary & secondary control thresholds set.• Reviewed Primary & Secondary controls for efficiency & effectiveness.• View of Business Unit control coverage.• Mitigating control implementation.• Automated control coverage.Risk Identification & Resolution• Classification & resolution of revenue leakage risk.• Proactive identification of potential revenue leakage risk.• Proactive identification of emerging risks.• Automated revenue leakage risk identification.Governance and Risk Management• Strictly follow and ensure team compliance of relevant policies and procedures.• Ensure effective Service Level Agreements strategies are in place to support the business.• Implement proper controls and processes to minimise revenue leakage.• Ensure proper controls are in place to manage financial and operational risks across the business.• Act in accordance with the Delegation of Authority.Financial Management• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.• Assist in the forecasting, planning, and development of the department's budget and business plans.• Identify cost efficiencies and best practice related to functional activities.• Manage expenditure in line with agreed budget.• Continuously strive to identify and eliminate non-contributory expenditure.Customer Satisfaction• Ensure service delivery in line with needs of the business.• Put contingency plans in place to prevent delays and enhance the customer experience.• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery.QualificationsEducation:• Minimum of 3 year degree/Analytics/Internal Audit/Forensic.• Fluent in English.• Relevant certification / accreditation / membership with professional body as required for role.Experience:• At least 5 years of experience in a financial fraud or similar environment.• Appropriate level of competence in information technology, data analytics, telecoms, financial, communication, commercial and operational areas, preferably in a similar environment.• Involved member in relevant industry-wide fraud forum.
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