At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries.
Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products.
We continually seek to engage, develop, recognise and reward the people who make our business great.
To provide specialist advice & support in the development & implementation of data analysis addressing problems within the area of accountability.
3 - 5 years experience in a similar environment, of which 1 - 2 years at a junior specialist level.
Key ResponsibilitiesAccountable for the improvement of quality, service, and work outputs, continuously recommending improvements.Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.Proactively identify area of specialisation related problems, determine cause and effect, and recommend the best option to implement corrective action based on previous experience.Identify customer issues (complaints), and develop approaches and solutions to respond to these issues.Implement the effective use of interpretive models and frameworks that enhance the ability to analyse and interpret information.Use practical knowledge and theoretical guidelines to diagnose area of specialisation problems and generate workable solutions.Contribute to efforts related to the development of innovative business models to support the development of new business initiatives.Create and update database/s with findings, recommendations, and relevant information to enhance the identification of trends and analysis.Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Continually improve and propose opportunities to improve existing contact analysis capabilities.Minimum QualificationsBachelor's Degrees and Advanced Diplomas [NQF Level 07] in Generic Management.
ProcessImplement the effective use of interpretive models and frameworks that enhance the ability to analyse and interpret information.Use practical knowledge and theoretical guidelines to diagnose area of specialisation problems and generate workable solutions.Contribute to efforts related to the development of innovative business models to support the development of new business initiatives.Create and update database/s with findings, recommendations, and relevant information to enhance the identification of trends and analysis.Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Continually improve and propose opportunities to improve existing contact analysis capabilities.Identify customer issues (complaints), and develop approaches and solutions to respond to these issues.Accountable for the improvement of quality, service, and work outputs, continuously recommending improvements.Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.Proactively identify area of specialisation related problems, determine cause and effect, and recommend the best option to implement corrective action based on previous experience.CustomerProvide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.FinanceAdhere to financial controls, governance, and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.Learning and GrowthContribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.GovernanceComply with risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.Liberty Group Limited is an equal opportunity, affirmative action employer.
In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409).
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