The Senior Service Architect will be responsible for the delivery of ITIL-based service design and transition management services.
This role is a great opportunity to work in an environment where you can make a real difference with your skills, knowledge, and experience.ResponsibilitiesProviding IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering;Working as part of the team providing transition management support from new to mature solutions within their domain; Supporting change projects by ensuring that best practices are adhered to during all phases of implementation.Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring); IdentifyingRequirementsSupports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goalsCollaborates with others to plan, test, and implement new and existing projects within the organization.Demonstrates expertise in transitioning business processes from one phase of ITIL to another phase or phase change to another.Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFIsLead RFP responses for Managed Service requirementsWork closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision makingDesign solutions for the client that will be commercially competitive whilst managing riskDevelop a thorough understanding of the clients business needs and technology strategy and uses this to define and build a managed service that aligns with the clients technology objectivesBuild Service architecture models that leverage the Company Platform services ensure the optimal functioning of an entitiess IT application software and Cloud infrastructure by outlining solutions architecture descriptions across domains, functions, and industries, then monitoring and governing the implementation
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