Senior Services Account Manager

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering in East and South Africa region. Responsible for meeting customer needs and ensuring customer satisfaction, team management, whilst developing and maximizing sales and margin contributions for Sidel in given territory.Your MissionGrow sales andprofitability of Services offering, adapt regional services strategy to his/herterritory, direct and implement action plans with aftersales teamLead a team and develop required competenciesEnsure that customerproduction line is optimized to the maximumResponsible forperformance of Sidel products, reports non-conformities and responsible forissue resolution processPropose new Servicesproducts that add value to the Customer and are profitable for SidelSell and negotiateSidel Services portfolio, according to rules and processes of the CompanyPlan customer contacts,visits and promotionsCoordinate and analyzemarket and competitor information, provide forecasts and report to relevantstakeholdersResponsible for his/herregion outstanding and overdue payment performanceIs in charge of givenaccount in his/her regionYour ProfileLevel of education and languages:Bachelor's degree or equivalentGood level of English.Required experience and skills:5 years of salesexperience and experience on the field (maintenance, production, Field ServiceEngineer)Preferred knowledge of Fillingand packaging industry equipment and services.
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