This position is responsible for providing excellent service to all Weylandts clients. You will be required to use excellent communication, interpersonal, and networking skills to grow your sales pipeline.This position will report to the Retail Manager and be based in Knysna.Main accountabilities:Financial Management:Consistently meet and exceed monthly and YTD targets for:Cash Collected (Net of VAT)Discount TargetDrive new sales opportunities through a variety of innovative methods.Customer/Brand Management 360°:Drive exceptional customer service with full accountability for customer engagement and communication.Assist clients and ensure that their needs are identified and met.Act as the single point of contact for the client.Ensure that care instructions are explained.Maintain general housekeeping and ensure that all items are priced and displayed correctly.Ensure training compliance in line with company policy.Operational Management:Ensure that processes detailed below are executed efficiently and as per company policy:Sales OrdersAccount ManagementSR Management / ResolutionStock takeStudio ReferralDecorator / Partner ProgramQualifications:Grade 12/Matric.Relevant diploma/degree advantageous (e.g., Interior Design).Experience and skills:Minimum of 5 years' work experience.Previous experience in a consumer-centric environment.Proven record of meeting and exceeding sales targets.Excellent communication, interpersonal, and networking skills.Comfortable working with different systems and technology, including POS and stock management systems.Must be available to work retail hours, including weekends and public holidays.Passionate about décor and Weylandts furniture and homeware products.Valid driver's license and own vehicle essential.Behavioural competencies:We are looking for a customer-centric self-starter with high energy levels. You will need to have excellent communication, interpersonal, and networking skills to drive high levels of customer satisfaction through the delivery of excellent business processes.
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