Who we are and what we're looking for
We're Yuppiechef and see ourselves as helping people find moments of joy at home. We're here to offer outstanding and memorable service while selling products that our customers love using. We sweat the small stuff and work hard at ensuring that our customers get the sort of experience that they want when they walk through our doors. How? Well, we do that through our Omnichannel shopping experience, providing our world-class service to our customers, their customer experience is always at the front of our minds. We're foodies, home lovers, aesthetes and early adopters, and we're passionate learners more than we're experts. We have a loved online store and 20 beautiful physical stores across SA, and we're a proud member of the dynamic Mr Price Group.
Who you are
You feel energised when you talk about food, cooking and entertaining.
You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain. You have a strong sense of responsibility for proactively driving sales, working alongside team representing our retail brand in every way possible. You care about how people feel when they connect with a brand and want to make every interaction world-class. You love to share knowledge and feel that something great has been achieved when a customer has made the best purchase for their needs.
What your role would be
Oversee daily operations of the store, including opening and closing procedures.
Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
Train new employees on store policies, product knowledge, and sales techniques.
Monitor inventory levels and coordinate with management to ensure stock availability.
Maintain store appearance and cleanliness standards to provide an inviting atmosphere for customers.
Handle customer inquiries, complaints, and escalations in a professional and timely manner.
Assist in scheduling and managing employee shifts to optimize staffing levels.
Implement company policies and procedures to ensure compliance with safety regulations and operational standards.
Collaborate with management to develop strategies for increasing sales and improving overall store performance.
Perform other duties as assigned to support the smooth operation of the store.
Who you'll be working with
You will be working alongside our existing retail team and store management. We are a team that gets very excited about good food and connecting with people over their experiences.
What experience and skills you need for the role
Minimum 5 years experience in a premium brand in a retail environment with a knowledge of sales principles
Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
Experience in a customer-centric brand
Grade 12 / Matriculation
Advantageous: Supervisory experience
Environment, Pay & Benefits
Environment
We aim to build retail experiences that are inviting, enjoyable and easy for the customer. We want our stores to reflect that
Good coffee is a must and we make sure every store is well equipped for a relaxing coffee area
Quarterly Company-wide meetings where we celebrate the months gone by and chat about the future
Parking at our retail stores is subsidised
Pay and Benefits:
We pay competitive, market-related salaries based on skills and experience, and profit share based on the company's performance.
Your salary is based on a "Total Cost To Company" model and includes:
Medical Aid (Discovery) contributions
Group Life Cover
Retirement Annuity
Funeral Cover
Employee Assistance Program
Staff Discount
17 Days Paid Annual Leave increasing to 20 days with length of service.
Please note that preference will be given to candidates from under-represented designated groups.
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